FAQs

1. What is your referral policy?

2. How do I find out about results from tests I've had done?

3. What about follow-up appointments?

4. What about prescription renewals?

5. What happens if I miss an appointment?

6. Are all services covered by OHIP?

7. What is the Weekend Clinic?

8. What medical care is available outside office hours?

What is your referral policy?

If you wish to obtain a referral to a specialist, this must be discussed with your doctor. We DO NOT provide referrals by phone. Once you have discussed the reasons with your doctor, the referral and appointment will be made for you. If you have not heard back from our office within 2 months, please call us to inquire about your appointment unless it is a diagnostic appointment (eg, CT Scan or MRI). These types of appointments take a significant amount of time to book. Please be patient. nd

How do I find out about results from tests I've had done?

To obtain results of any tests (eg, blood work, ultra sound, CT scan, x-rays, MRI) you must book an appointment with your doctor to review them. We DO NOT provide results over the phone. To ensure timely review of your test, please make an appointment with your physician at the end of your visit to the clinic.

What about follow-up appointments?

If your doctor wishes you to book a follow-up appointment, please book the appointment prior to leaving the clinic. This will ensure you receive your appointment in the amount of time your doctor wishes to see you again.

What about prescription renewals?

When you see your doctor, please bring all your pills with you and review them with your doctor at each visit. You will be given enough medication to last until the next planned follow-up visit. Please ensure you have booked your follow-up appointment BEFORE you run out of your pills. If you are registered as a member of the Family Health Team, some prescriptions can be renewed free of charge without an office visit. If you are not registered with the Family Health Team, your doctor may arrange for a refill of your prescription with your pharmacy for a fee of $15.00. Your doctor will advise you if a follow-up visit is required when the prescription is renewed.

What happens if I miss an appointment?

You will be billed for any appointment that is missed, with fees as determined by the Ontario Medical Association.

Are all services covered by OHIP?

No, many services are not covered by OHIP. These include, but are not limited to, forms, notes, examinations that are being requested by third parties and cosmetic treatments. Click here for a more detailed list. Uninsured services

What is the Weekend Clinic?

We hope to accommodate our patients with urgent needs through our weekend clinic hours. Accordingly, on Saturday morning one of our doctors is on duty for all patients. Although this may not be your regular doctor at the clinic, we encourage you to call us for an appointment rather than going to a walk-in clinic elsewhere.

What medical care is available outside office hours?

Outside of our regular opening hours you can call our office for recorded instructions on how to reach Telephone Health Advisory Service for medical advice, or you can choose to leave a voice-mail message about any non-emergency needs.